Digital Presence Transformation for Hi Five Community Service
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Project Objective
Hi Five Community Service, a trusted provider in the NDIS sector, sought to enhance its online presence to better reflect its mission, engage potential clients, and simplify access to its services. The goal was to design and develop a modern, user-friendly, and accessible website that aligned with the organization’s values and improved communication with the community.
Challenges
- Outdated website with poor UX/UI
- Limited mobile responsiveness
- Lack of clear service information and structure
- Low user engagement and traffic
- Non-compliance with accessibility standards required in the disability services sector
Our Approach
Digital Ateliers took a comprehensive, collaborative approach:
Discovery & Research:
- Conducted user interviews and stakeholder meetings
- Researched competitors and NDIS market trends
- Defined user personas and journey flows
Design & Strategy:
- Created a clean, modern UI/UX design tailored for accessibility
- Created a clean, modern UI/UX design tailored for accessibility
- Developed a structure that clearly highlighted services, support options, and contact pathways
- Focused on warm color palettes and friendly visuals to reflect the community-centered brand
Development & Optimization:
- Built a fully responsive WordPress website
- Integrated easy-to-navigate menus, service pages, and inquiry forms
- Optimized for fast load times, SEO, and accessibility (WCAG-compliant)
- Enabled multilingual support and screen reader compatibility
Launch & Support:
- Provided full deployment and hosting setup
- Offered post-launch support and training for the Hi Five team
- Implemented Google Analytics for performance tracking
Results
- 100% increase in website traffic within the first month post-launch
- Improved user engagement through simplified navigation and clear CTAs
- Boost in inquiries and form submissions
- Positive client and user feedback on accessibility and visual appeal
- Mobile traffic grew significantly, thanks to responsive design
Conclusion
Digital Ateliers successfully transformed Hi Five Community Service’s digital presence, making their online experience more inclusive, professional, and aligned with their mission. The new website now serves as a powerful tool in connecting with individuals and families seeking NDIS support.
“The new website truly reflects who we are. We’re now more accessible, and the feedback has been overwhelmingly positive.”
– Hi Five Community Service Representative
Project Detail
Client
Hi Five Community Service
Services
Website Design
Duration
3 Months